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Everything related to your account: profile, password & notifications.
Turn off Two-Factor Authentication
Should you want to disable the 2FA feature at all, go to Account --> Security --> Two-Factor Authentication，change the switch to OFF.
Lock out of my account by 2FA
Submit a ticket through the account dashboard. For security purposes, you’ll be asked to provide detailed information to confirm your identity, and the process will take 1-3 business days.
When will my merchant account application be approved?
Your new DizPay merchant account application is subject to review by our compliance department to verify that your business is in compliance with our merchant policy. This process is usually completed within a few hours. If you have not received an approval email after 2-3 business days, please email email@example.com from the email address associated with your application. If transaction capabilities are currently not enabled on your account, you should have received an email from DizPay requ
What information might I need to provide to verify my business in DizPay?
Please provide with merchant application true copies of all documents needed according to the category of your business. NATURAL PERSONS / PARTNERSHIP Proof of the website(or mobile app) ownership. Copy of ID/passport of the persons. COMPANY Certificate of incorporation. Certificate of registered office. Proof of the website(or mobile app) ownership. Copy of ID/passport of the authorized representative. UNION, SOCIETY, CLUB, AND CHARITY Constitution
Why does DizPay need to verify my identity?
In certain countries, DizPay is required to collect, verify, and maintain identity information on the individuals associated with a DizPay account. These requirements come from our regulators and financial partners and are intended to promote transparency and prevent individuals from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes. If we are unable to verify your business and/or identity programmatically when you sign up fo
I forgot my password. How do I reset it?
If you’ve lost or forgotten your password, you can reset your password by visiting this link. You’ll need access to your email account and follow the instructions to get back your account.
How do I change or reset my password?
If you know your DizPay password but want to change it, you can do so in the Security section of the dashboard by clicking “Login Password.” Change Password If you’ve forgotten your DizPay password, you can reset your password here.
How can I enable Two-Factor Authentication?
Two-Factor Authentication (2FA) adds an extra layer of security to your DizPay account. When Two-Factor Authentication is enabled, your account cannot be accessed by anyone unauthorized by you, even if they have stolen your login password. To enable Two-Factor Authentication for the DizPay account, please follow the steps below: Sign in to your DizPay account. Navigate to the left panel, choose Account --> Security. You will get three 2FA options to enable: Two-Factor Authentication
Why am I not receiving any emails from DizPay?
If you were expecting an email from DizPay but you don’t see it in your inbox, try the following solutions: Make sure your email address is spelled correctly. Check your junk/spam folders. Check your mail filters. Check for third-party filtering. Ensure the email you’re expecting is for a live transaction. Resend email verification confirmation. Still not getting the email? If you’re still not receiving messages after troubleshooting using the steps above, contact DizPay
Will DizPay be able to support my business?
By registering with us, you are confirming that you will not use the service to accept payments in connection with the following businesses, business activities, or business practices unless you have received prior written approval from DizPay. Gambling Illegal products or services Multi-level marketing: Pyramid schemes and multi-level marketing Get rich quick schemes: Investment opportunities or other services that promise high rewards Drug paraphernalia: Any equipment designed for m